All of us have been affected by the coronavirus (COVID-19) pandemic. I will be following strict Government Covid-19 guidelines and implementing some of my own to make sure you my clients, and myself are in an environment that is not only comfortable, but at the same time is as safe as possible in these times.
I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.
My priority is to keep you as safe as possible, and prior to opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.
BOOKING APPOINTMENTS
If I feel ill or have symptoms of C0VlD-19, then I will self-isolate immediately and not come into the salon. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. But I do ask you give me as much notice as possible so I can try to get the space filled. Please see cancellation policy page for further details. Time management is going to be very important.
No Client can be treated or Enter the Salon if recently traveling abroad. A 2-week waiting period must be observed. This applies to myself too.
VISITING THE SALON
For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. I will be operating an “In & Out System”.
I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible i will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the salon and I will also have hand sanitiser available for you to use when you come into the salon.
I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment if this is appropriate.
Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include plastic face masks and aprons where appropriate.
I can confirm that the laundering of salon towels and uniforms is a priority. I can assure you that all salon laundry is washed at 60 degrees C. Staff uniforms will be washed daily.
TREATMENTS
I have carried out a risk assessment on all treatments and I am confident that I can continue to provide these safely. All Facial treatments are excluded from the Salon until further notice from the government guide lines, but we look forward to welcoming them back as soon as we are able to.
DURING YOUR TREATMENT
I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.
I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.
NO TREATMENTS ON THE FACE.
WHEN BOOKING YOUR TREATMENT
In order to avoid handling of cash payments will need to be made using cards. Please do not come into the salon to book, please call me on 07544-878-992.
All of these procedures have been implemented for your safety .I will continue to take advice from the Government and the NHS regarding
COVID-19 safe practice and will amend them as necessary.
Thank you for your understanding during these unusual times.
24 HOUR CANCELLATION POLICY FOR APPOINTMENTS
Your appointments are very important to me . Your appointment is reserved especially for you and while I understand that sometimes circumstances cant be helped, I respectfully request at least 24 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. I will confirm your appointment with you 48 hours in advance because I know how easy it is to forget an appointment you booked months ago.
CANCELLATION FEES
Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.
– Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
– ‘No shows’ will be charged 100% of the reserved service amount.
– For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
The cancellation policy gives me the time to inform my standby guests of any availability and keeps my day filled. My aim is to provide you with an excellent level of service and my policies help me to achieve this.
LATE ARRIVAL S
Arrival more than a few minutes late for your appointment means I cannot spend the time I need to give you a proper service, I will do my utmost to accommodate Clients but I may not be able to do your treatment.
How long’s a few minutes? For a 30 minute appointment (e.g. back massage) a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment. For longer appointments I have a little more flexibility, but not much.
I know these policies may be frustrating for Clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but I also have a duty to my other Clients to keep to their appointment times.
I run a busy column and a late cancellation or no show for an appointment means someone on the waiting list misses out. I will happily rebook a new appointment for you as soon as possible though the following may apply.
I may request pre-payment for services if you’ve been late for several appointments.
I reserve the right to charge the full price of appointments that are missed due to Client lateness.